How to Become a Virtual Assistant

Example Virtual Assistant Client Portfolio

The Virtual Assistant client portfolio should be either produced on headed paper to be sent via e-mail to your clients or better still added as a page to your virtual assistant website.

It is most important that you give your clients confidence in your abilities. The following are real testimonials from my clients - they never seem to mind being asked for testimonials and some even give them without being asked. They show prospective clients that you really can undertake the work and get it done within the time scales and expectations they have. If you are just starting out you should ask ex-employers and senior co-workers for testimonials.

What our clients and colleagues say about us


I have used Di Chapman of Iceni for over four years and have found her to be extremely professional and helpful in her approach. She has always delivered work to a high specification and on time and is able to respond promptly to detailed briefs. She adds value to assignments, being flexible and demonstrating an in-depth knowledge of her subject. I would recommend her unreservedly.
Roger Jones, Managing Director
Success Talks Ltd -

It took me two years of toil, time and heartache to at last find someone to design and manage my website. But at last I discovered iceni. I am relieved to say that the design took the ideas that were in my head and made them a reality. They have been superb at overcoming problems caused by past external providers and have been dedicated to ensuring the site is updated and maintained which is essential when the information contains diarised items that need regular updating. I would not consider using anyone else.
Melanie Sacre
Funky Beetroot Celebrity Management Limited and

Iceni are a pleasure to deal with, reliable and thorough, with that oh-so-important attention to detail, and even more important attention to customer service.
Anna Hipkiss, Avenue Management and Avenue Mailorder
www. and

Diane provided a thorough and professional service. She interpreted the brief well, gave useful and informed advice and I am very pleased with the outcome.
Claire Moran, The Forge Public Relations

Diane has just completed a risk management procedure and database for my current project, which is at the Lord Chancellors Department. This is a four year project with implementation of new workstations and servers, Windows 2000 and Office 2000, and a complete rewrite of all applications at 400 sites and 11000 users. When I took over the project, there was no formal risk management. Because of Diane’s skills at remotely developing, I commissioned her to design and build a risk management procedure and database, that conformed to PRINCE2. This she did within the time scales, and it has been operation since January 2001.
I have no hesitation in recommending Diane, not only as a direct member of a project team, but now her ability to develop good quality solutions remotely.
Graham Connellan -

Free Resources

I think the "Clients - who needs them?" fact sheet is an excellent tool for focusing on and finding your target market. I have to confess this has been a particular thorn in my side whilst setting up partly because my skill base is so diverse that it worries me that I have looked more like a dabbler than a skilled professional.

After quite long and, at times, arduous trial and error sessions I believe I have finally found my niche(s) :) but if I have had a document like your fact sheet from the outset if would definitely have saved me time and money. As I am currently reviewing my business plans and marketing strategies I will use your fabulous VA document for a final assessment because it has raised questions that I have not taken into consideration.
Maggie Baldry

As you build your client list, it is a good idea to list some of them on your site, with their permission, to show that you have other clients. When you start out you will not be able to put anything here so you could put details of your previous work positions - not a cv, you are not looking for a job but the details of responsibility that you held in various companies.

I ended my website page with the following:

Iceni-it is constantly expanding its client base, providing a cost effective solution to modern business requirements.

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